Product Returns
At DentistMall, we understand that sometimes products may need to be returned or exchanged due to various reasons. We strive to make the returns process as simple and straightforward as possible, ensuring a hassle-free experience for both buyers and sellers.
Return Policy
All products purchased through DentistMall are subject to our standardized return policy. This policy applies to all sellers on our platform, as they adhere to DentistMall’s terms and conditions.
Eligibility for Returns
In order to be eligible for a return, the following conditions must be met:
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Damaged or Defective Products: If you receive a damaged or defective product, you may be eligible for a return or exchange. Please notify us within [X] days of receiving the product and provide photographic evidence of the damage or defect.
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Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please contact us immediately to arrange for a return or replacement.
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Change of Mind: For products returned due to a change of mind, eligibility for a return or exchange may vary depending on the seller’s individual return policy. Please refer to the seller’s specific return policy for more information.
Return Process
To initiate a return or exchange, please follow these steps:
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Contact Us: Reach out to our customer service team via email or phone to inform us of the issue and request a return authorization.
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Provide Details: Provide details about the product, including the order number, product name, and reason for the return.
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Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return the product.
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Return Shipping: Ship the product back to the seller using a trackable shipping method. Please ensure that the product is securely packaged to prevent damage during transit.
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Inspection and Refund: Once the seller receives the returned product and verifies its condition, a refund or exchange will be processed according to the seller’s return policy.
Important Notes
- Return shipping costs may be the responsibility of the buyer, depending on the reason for the return and the seller’s return policy.
- Refunds will be issued in the original form of payment or as store credit, depending on the seller’s preference.
- DentistMall reserves the right to refuse returns that do not meet the eligibility criteria outlined in our return policy.
Contact Us
If you have any questions or concerns about our return policy, please don’t hesitate to contact us. Our customer service team is here to assist you every step of the way.
